Appliance repair · Another direction

If a refrigerator repair estimate went another direction

One polite close is enough. It is also the note that gets a call later. Do not argue with the other price.

Names, prices, and companies on this page are examples.

Say you are closing the file

Appliance estimates go quiet when the repair price starts to look like a replacement. Tell them a reply reopens it. Then stop.

What not to add

Do not order a non-returnable part before they choose repair. The diagnosis stands even if you replace the fridge. The part price is only worth it if the cabinet is sound. Replacement versus repair is a household money decision, not a technical one.

If you send it from QuoteLasso

The default schedule is three emails, at 2, 5, and 10 days. Day 10 is the last one. You can move the dates. Add the estimate by typing it in, forwarding the message, or importing a spreadsheet. The customer sees your business name and the address followups@quotelasso.com. A reply comes to your inbox and the remaining follow-ups stop. QuoteLasso does not send texts. During the 14-day trial, due emails can send on their own. After that, Free is manual. Starter is $79/month and Pro is $149/month.

Example email

Refrigerator repair

Subject

Closing the file on your refrigerator repair estimate

Hi Jill,

I am guessing the refrigerator repair may have gone another direction, and that is all right. I will close the $480 estimate on my end.

If it is still in play, reply and I will pick it back up.

Thanks,
Steve Alvarez
Alvarez Appliance

Questions

Is this the last appliance repair follow-up?

Yes. Day 10 is the last email on the default schedule, and this note is that close. A reply, a phone call, or an unsubscribe stops it sooner. The part lead time is the schedule. Say the days, and say if the food needs a backup plan.

What will the customer see if QuoteLasso sends the refrigerator repair email?

The customer sees your business name and the address followups@quotelasso.com. A reply comes to your inbox and the remaining follow-ups stop. The words are yours. The sample on this page uses made-up names and the example price $480.

Send this kind of note on a schedule.

Add the estimate. QuoteLasso drafts the email in your words and, on the trial or a paid plan, can send it when it is due.

Start free trial

14-day free trial, no card required. Then the Free plan, or upgrade if you want automatic sending.